WARRANTY SERVICE REQUEST FORM
Before requesting service, please refer to your product manual for troubleshooting.
USR does not maintain service contracts, and for this reason, cannot ship to, or guarantee products in the following western US states: CA, OR, WA, MT, WY, UT.
I wish to authorize USR Brands to schedule an independent service company to perform diagnosis and/or repair on my behalf. I acknowledge that all warranties are an agreement between the owner of the equipment and the manufacturer. I accept responsibility for all charges outside of warranty coverage for the repair or installation work I have instructed the service company to perform.
I acknowledge that in the event this particular service call is not a warranty problem, I am responsible for payment in full. (Maintenance, adjustments, and installation problems are not warranty issues) In the event I choose not to allow the service company to complete the estimated repair, I am responsible for diagnosis and trip charges. I understand and acknowledge that service companies do not provide “Free estimates.”
EXAMPLES OF ITEMS NOT COVERED UNDER WARRANTY
(Visit www.usrbrands.com for full warranty information):- Adjustments (example: thermostat settings, ice cube size adjustment)
- Damage not noted on the freight carrier paperwork upon delivery
- Dirty Condenser and/or Evaporator coils
- Incoming water pressure too high or too low
- Clogged water filters, air filters, strainer, or inlet valve
- Weather induced problems outside of Equipment
- Ambient temperature too hot or too cold around equipment
- Overtime (unless approved by manufacturer), Regular hours are Monday- Friday 8:00am- 5:00pm
- Labor charges denied or not authorized by manufacturer
- Installation Issues