WARRANTY SERVICE REQUEST FORM
Before requesting service, please refer to your product manual for troubleshooting
I wish to authorize USR Brands to schedule an independent service company to perform diagnosis and/or repair on my behalf. I acknowledge that all warranties are an agreement between the owner of the equipment and the manufacturer. I accept responsibility for all charges outside of warranty coverage for the repair or installation work I have instructed the service company to perform.
I acknowledge that in the event this particular service call is not a warranty problem, I am responsible for payment in full. (Maintenance, adjustments, and installation problems are not warranty issues) In the event I choose not to allow the service company to complete the estimated repair, I am responsible for diagnosis and trip charges. I understand and acknowledge that service companies do not provide “Free estimates.”
EXAMPLES OF ITEMS NOT COVERED UNDER WARRANTY
(Visit www.usrbrands.com for full warranty information):- Adjustments (example: thermostat settings, ice cube size adjustment)
- Damage not noted on the freight carrier paperwork upon delivery
- Dirty Condenser and/or Evaporator coils
- Incoming water pressure too high or too low
- Clogged water filters, air filters, strainer, or inlet valve
- Weather induced problems outside of Equipment
- Ambient temperature too hot or too cold around equipment
- Overtime (unless approved by manufacturer), Regular hours are Monday- Friday 8:00am- 5:00pm
- Labor charges denied or not authorized by manufacturer
- Installation Issues